Return Policy

If your pet isn't thrilled, we'll make it right. Orders may be returned within 30 days of delivery, subject to the conditions below.

1. Return Conditions

Items must be unused, unwashed and in original condition, with tags and packaging intact.
Include your order number or packing slip as proof of purchase.
Not returnable: personalized or custom-made items (embroidered collars, engraved name tags), earrings for pets, and clearly marked final-sale items — unless defective or incorrectly shipped.

2. How to Return

Contact our support team with your order number and reason for return — email: (the Contact Us form at the bottom of this page also works for now).
We'll confirm eligibility within 2 business days and send return instructions.
Ship the item back in its original packaging.
Once received and inspected, refunds are issued within 5–7 business days.

3. Refunds

Refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the credit to appear. Original shipping charges are non-refundable.

4. Return Shipping Costs

We cover return shipping for defective, damaged or incorrectly shipped items.
Change-of-mind returns: return shipping is at the customer's expense.

5. Exchanges

Need a different size or color? Note it in your return request and we'll ship the replacement as soon as your return is processed (subject to stock availability).

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund.